Job summary
We are looking for an innovative
experienced Human Factors/ergonomics Practitioner to work in a full time, permanent
empowered role to ensure that a humanfactorsergonomics lens is an integral
consideration in improving patient safety and quality of care and improving
staff wellbeing .
About us
Our friendly DGH is based in the
beautiful town of Bury St Edmunds, Suffolk. We are a growing, supportive,
innovative quality and safety team and an early adopter of PSIRF. Our
organisation is ready to embrace your expertise in further developing human factors/ergonomics
skills throughout the trust. We are using human factors/ergonomics tools in
analysis of patient safety incidents and translating learning into improvement.
Weve had a Clinical human factors/ergonomics
lead since 2016 who you will be working alongside to provide human factors /ergonomics
leadership to projects. They are also a
current trustee of The Clinical Human Factors Group. We have developed a faculty
of Human factors/ergonomics trainers providing multidisciplinary training to
all types of staff. We have also
embraced a human factors/ergonomics approach to the development of our new
hospital build.
We are keen to welcome your invaluable
expertise in further developing our human factors/ergonomics capacity to
continuously support our staff in delivering the best care possible.
Main duties of the job
You will contribute to and develop
our HF strategy, as well as acting as an ambassador and representative of
the Trust, developing and strengthening
our internal and external networks and partnerships in healthcare.
You would be part of the patient
safety team working closely with our quality improvement team and the wider
trust using your skills to use insight into work as done to optimise environment,
IT, equipment, leadership, processes and guidelines in projects that lend
themselves to a human factors/ergonomics approach.
You would contribute to improving
knowledge and application of humanfactorsergonomics tools to multiple types of
members of staff appropriate to their role requirements.
You will be a member of the CIEHF
and have or be working towards chartership. You will have undergraduate or
postgraduate qualifications in Humanfactors/ergonomics . Experience of working with
healthcare is essential. You must have recent and relevant experience of
applying and implementing humanfactors/ergonomics methodologies. This includes
hierarchical task analysis, complex system models including SEIPS 2.0 and have
working knowledge of task and cognitive analysis, work domain analysis, product
evaluation across a range of projects.
You will have had recent
experience of leading and implementing change and have excellent communication
skills to establish effective relationships with colleagues at all levels.
About us
#BeKnown
at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
Were
a busy, friendly, rural NHS Trust providing high-quality care and compassion to
more than a quarter of a million people across west Suffolk. We care for,
treat and support people in hospital, at home and in various community
settings.
The
West Suffolk Hospital in Bury St Edmunds provides acute and secondary care
services (emergency department, maternity and neonatal services, day surgery
unit, eye treatment centre, Macmillan unit and childrens ward). It has 500+
beds and is a partner teaching hospital of the University of Cambridge.
Adult
and paediatric community services, provided in collaboration with West Suffolk
Alliance partners, include a range of nursing, therapy, specialist, and ongoing
temporary care and rehabilitation, some at our Newmarket Community Hospital.
We
do our utmost to achieve outstanding clinical outcomes for patients and our
values of fairness, inclusivity, respect, safety and team work guide how we
work and behave as a team.
With
nearly 5,000 staff, from all over the world, we strive to make our organisation
a great place to work. Whatever your role or ambition, we want to help you be
the best you can be.
We
promote a diverse and inclusive community where everyones voice counts and you
can #BeKnown for whoever you are.
Join
us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description for full details.
KEY TASKS:
The
post holder will provide specialist Ergonomics and Human Factors advice on the
strategic planning of Human Factors programmes, and their implementation.
Deliver
Ergonomics and Human Factors advice at an operational level across the Trust.
To
work collaboratively with the clinical lead for Human Factors.
Assist
partners with the development of proactive strategies to reduce Ergonomics and
Human Factors patient safety risks through provision of specialist advice. This
will include working closely with healthcare professionals and managers across
the Trust to review work systems, processes and physical layouts, examining
trends in safety insight and making recommendations to managers at all levels
to reduce risk.
Provide
expert advice, guidance and support to all staff on matters related to
Ergonomics and Human Factors
To have
direct oversight of the Human Factors faculty to ensure training and
opportunities for shared learning are relevant and updated
To
have budgetary responsibility for Human Factors
Lead
the safety improvement programme for the organisation
To
ensure safety improvement initiatives; local and national are fulfilled at
Trust level
Work
collaboratively with the quality improvement team and other change management
teams to ensure safety initiative projects are prioritised using quality
improvement methodology with an added human factors methodology when
appropriate.
Develop
and lead a programme of human factors education and awareness building
utilising networks of influence for both clinical and non-clinical staff across
the Trust
To
contribute to the patient safety education programme
Support
the delivery and implementation of the patient safety strategy
Support
the development of safety improvement champions across the Trust
Have
the ability to work autonomously to investigate safety incidents using a
variety of systems based approaches and in conjunction with subject matter
experts and clinical colleagues, escalating any identified risks to the Head of
Patient Safety.
To
signpost staff involved in incidents to the supporting better working lives
programme and other systems of support when required.
Develop
and maintain effective relationships and operational links with staff at all
levels and disciplines, persuading and influencing engagement in safety and
quality
Able
to present and receive highly complex information to a multi-professional
audience
To be
able to prepare high quality reports for multiple audiences
Highly
accurate and in-depth record keeping in line with good governance processes
Ability
to chair relevant committee meetings
Maintain
links with professional bodies and stakeholders such as Chartered Institute of
Ergonomics
and Human Factors, Health Education England, Human Factors
Exchange,
NHS England and Improvement Regional Team, the Clinical Human Factors Group
Encourage
staff to participate in a shared governance approach to decision making
Apply
the principles and practice of a just and learning culture across a diverse
range of clinical services
TRAINING AND EDUCATION
Further Develop
and lead a programme of human factors education and awareness building
utilising networks of influence for both clinical and non-clinical staff across
the Trust
To contribute
to the patient safety education programme
Support
divisional and organisational shared learning
Contribute
directly to building incident investigation capacity and capability across the
organisation, by delivering systems based training programmes, teaching and
supporting individuals development of investigation skills and knowledge
either as a whole or on an ad hoc basis.
Participate as
necessary in the delivery of the Trust wide induction programmes regarding patient
safety
MANAGEMENT
Provide Human
Factors faculty leadership
To have direct
oversight of the Human Factors faculty to ensure training and opportunities for
shared learning are relevant and updated
To have
budgetary responsibility for Human Factors
To provide
senior leadership, expertise and advice to the patient safety team
INFORMATION TECHNOLOGY
Manage, develop
and maintain effective systems for the collection and evaluation of information
to support robust governance processes.
Have sound
knowledge of the digital systems used within the Trust to be able to ensure
accurate record keeping
In-depth
knowledge of the systems used in safety ie Datix, LifeQI
Job description
Job responsibilities
Please see job description for full details.
KEY TASKS:
The
post holder will provide specialist Ergonomics and Human Factors advice on the
strategic planning of Human Factors programmes, and their implementation.
Deliver
Ergonomics and Human Factors advice at an operational level across the Trust.
To
work collaboratively with the clinical lead for Human Factors.
Assist
partners with the development of proactive strategies to reduce Ergonomics and
Human Factors patient safety risks through provision of specialist advice. This
will include working closely with healthcare professionals and managers across
the Trust to review work systems, processes and physical layouts, examining
trends in safety insight and making recommendations to managers at all levels
to reduce risk.
Provide
expert advice, guidance and support to all staff on matters related to
Ergonomics and Human Factors
To have
direct oversight of the Human Factors faculty to ensure training and
opportunities for shared learning are relevant and updated
To
have budgetary responsibility for Human Factors
Lead
the safety improvement programme for the organisation
To
ensure safety improvement initiatives; local and national are fulfilled at
Trust level
Work
collaboratively with the quality improvement team and other change management
teams to ensure safety initiative projects are prioritised using quality
improvement methodology with an added human factors methodology when
appropriate.
Develop
and lead a programme of human factors education and awareness building
utilising networks of influence for both clinical and non-clinical staff across
the Trust
To
contribute to the patient safety education programme
Support
the delivery and implementation of the patient safety strategy
Support
the development of safety improvement champions across the Trust
Have
the ability to work autonomously to investigate safety incidents using a
variety of systems based approaches and in conjunction with subject matter
experts and clinical colleagues, escalating any identified risks to the Head of
Patient Safety.
To
signpost staff involved in incidents to the supporting better working lives
programme and other systems of support when required.
Develop
and maintain effective relationships and operational links with staff at all
levels and disciplines, persuading and influencing engagement in safety and
quality
Able
to present and receive highly complex information to a multi-professional
audience
To be
able to prepare high quality reports for multiple audiences
Highly
accurate and in-depth record keeping in line with good governance processes
Ability
to chair relevant committee meetings
Maintain
links with professional bodies and stakeholders such as Chartered Institute of
Ergonomics
and Human Factors, Health Education England, Human Factors
Exchange,
NHS England and Improvement Regional Team, the Clinical Human Factors Group
Encourage
staff to participate in a shared governance approach to decision making
Apply
the principles and practice of a just and learning culture across a diverse
range of clinical services
TRAINING AND EDUCATION
Further Develop
and lead a programme of human factors education and awareness building
utilising networks of influence for both clinical and non-clinical staff across
the Trust
To contribute
to the patient safety education programme
Support
divisional and organisational shared learning
Contribute
directly to building incident investigation capacity and capability across the
organisation, by delivering systems based training programmes, teaching and
supporting individuals development of investigation skills and knowledge
either as a whole or on an ad hoc basis.
Participate as
necessary in the delivery of the Trust wide induction programmes regarding patient
safety
MANAGEMENT
Provide Human
Factors faculty leadership
To have direct
oversight of the Human Factors faculty to ensure training and opportunities for
shared learning are relevant and updated
To have
budgetary responsibility for Human Factors
To provide
senior leadership, expertise and advice to the patient safety team
INFORMATION TECHNOLOGY
Manage, develop
and maintain effective systems for the collection and evaluation of information
to support robust governance processes.
Have sound
knowledge of the digital systems used within the Trust to be able to ensure
accurate record keeping
In-depth
knowledge of the systems used in safety ie Datix, LifeQI
Person Specification
Personal Qualities
Essential
- Demonstrate significant skills in empathy and compassionate leadership
- Ability to work under pressure and to meet deadlines whilst maintaining a high quality of work
- Evidence of excellent communication skills
- Evidence of an innovative, positive approach to managing problems/issues
- Flexible approach to working hours/duties
Skills & Abilities
Essential
- Able to investigate and analyse incidents, reviews research and national guidelines to improve practice
- Able to provide and receive complex, sensitive or contentious information.
- Good understanding of IT systems and their applications.
- Able to present information in a clear and logical manner and in report from.
- Proven ability to meet deadlines and targets
- Manage conflicting opinions from a number of different internal and external sources when managing investigations.
- Using diplomacy and skill to reach a conclusion at a senior level within and outside the Trust.
Desirable
- Evidence of negotiating skills to influence changing practice
Experience
Essential
- Evidence of experience working within a senior role at least three years.
- Experience of investigating serious incidents within a large/complex organisation using Human Factors ergonomics methodologies
- Applied Knowledge of QI methodologies
Desirable
- Project management
- Application of QI method to safety improvement
- Evidence of change management
Qualifications
Essential
- Experience of working with a healthcare environment with patient safety and quality teams.
- Member of The CIEHF either chartered or working towards chartership
- Undergraduate or Postgraduate level qualification in Ergonomics/Human Factors
- Commitment to CPD
Desirable
- Postgraduate level qualification in a patient safety field
- Clinical qualification
Person Specification
Personal Qualities
Essential
- Demonstrate significant skills in empathy and compassionate leadership
- Ability to work under pressure and to meet deadlines whilst maintaining a high quality of work
- Evidence of excellent communication skills
- Evidence of an innovative, positive approach to managing problems/issues
- Flexible approach to working hours/duties
Skills & Abilities
Essential
- Able to investigate and analyse incidents, reviews research and national guidelines to improve practice
- Able to provide and receive complex, sensitive or contentious information.
- Good understanding of IT systems and their applications.
- Able to present information in a clear and logical manner and in report from.
- Proven ability to meet deadlines and targets
- Manage conflicting opinions from a number of different internal and external sources when managing investigations.
- Using diplomacy and skill to reach a conclusion at a senior level within and outside the Trust.
Desirable
- Evidence of negotiating skills to influence changing practice
Experience
Essential
- Evidence of experience working within a senior role at least three years.
- Experience of investigating serious incidents within a large/complex organisation using Human Factors ergonomics methodologies
- Applied Knowledge of QI methodologies
Desirable
- Project management
- Application of QI method to safety improvement
- Evidence of change management
Qualifications
Essential
- Experience of working with a healthcare environment with patient safety and quality teams.
- Member of The CIEHF either chartered or working towards chartership
- Undergraduate or Postgraduate level qualification in Ergonomics/Human Factors
- Commitment to CPD
Desirable
- Postgraduate level qualification in a patient safety field
- Clinical qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospitals Nhs Trust
Hardwick Lane
Bury St. Edmunds
Suffolk
IP332QZ
Employer's website
https://www.wsh.nhs.uk (Opens in a new tab)
