Patient advice and support

Patient Advice and Liaison Service (PALS)

Our PALS team are here to support our patients, relatives and colleagues by discussing their experiences and helping to resolve concerns.

Our team are friendly and supportive, and here to listen to you. PALS can support you in the following ways:

• help answer your health-related questions
• provide impartial information on a range of issues relating to hospital services
• explain the Trust complaints procedure and how to raise a formal complaint
• listen to your suggestions for service improvements
• offer advice about the NHS and support groups outside the NHS

Contact us

Our Trust is experiencing a large increase in demand for services, as are other Trusts, and this is impacting how we can deliver our service.

We would be grateful if you could direct your enquiry to the relevant service below:

Requesting Health Records - ghn-tr.accessoffice@nhs.net

Hearing Aid Issues - ghn-tr.hearing.services@nhs.net

Wishing to Raise a Complaint - ghn-tr.complaints.team@nhs.net

Work Experience Enquires - ghn-tr.careers@nhs.net

Apprenticeship Enquiries - ghn-tr.apprenticeships@nhs.net

Amending/Booking an Appointment - ghn-tr.outpatientbooking@nhs.net

Recovery of Lost Property - Please contact the Ward/Department where the item was lost. Contact Switchboard on 0300 422 2222 for all Ward/Department telephone numbers.

To locate a Patient - Switchboard on 0300 422 2222

Chasing Results - Please contact your Consultants Secretary. Contact Switchboard on 0300 422 2222 for relevant telephone numbers.

For X-ray, MRI, CT bookings - Please contact our Imaging Booking Office. Contact Switchboard on 0300 422 2222 for this.

PALS - 0800 019 3282 If we cannot answer your call, please leave a message and we will call you back as soon as we can.

You can also email us at ghn-tr.pals.gloshospitals@nhs.net or write to us at:

PALS Office
Gloucestershire Royal Hospital
Great Western Road
Gloucester
GL1 3NN


Our offices are open Monday – Friday from 9.00am to 4.pm (closed on Tuesdays until 11.15am to allow for staff training). We are only able to offer limited advice at our offices due to social distancing regulations

We can also arrange to speak with you and other family members via video call. Video calling is as convenient as a phone call, with the added value of face-to-face communication.

If you would like to speak to a member of the team via video call, please complete our feedback form, providing details of what you wish to discuss. We will then contact you to schedule an appointment.

Share feedback

If you would like to tell us when something has gone well or if there is something we can improve, you can provide us with feedback.

This feedback will be shared with those involved in your care.