Contact MHRA
How to contact MHRA for specific services or enquiries.
Customer Services
10 South Colonnade
Canary Wharf
London
E14 4PU
View a map showing our location
Main Telephone (weekdays 9am to 5pm): 020 3080 6000
Fax: 0203 118 9803
To to reproduce or re-use any MHRA material see our guidance.
Enquiries about new guidance and procedures in place since 1 January 2021
For enquiries relating to the Agency’s planning and procedures since1 January 2021, see the below email contacts.
Importing and exporting
- To check the suitability of your qualifications/professional body membership: GDP.Inspectorate@mhra.gov.uk
- Queries on importing of investigational medical products (IMPs) from approval countries: Complete this contact form and email to gmpinspectorate@mhra.gov.uk
- Queries on exporting active substances manufactured in the UK: Complete this contact form and email to gmpinspectorate@mhra.gov.uk
Marketing authorisations, variations and licensing guidance
- Instructions on how to apply for an MHRA-allocated company number, for converting PDNs to UK PILs plpi@mhra.gov.uk
- Queries on handling of decentralised and mutual recognition procedures RIS.NA@mhra.gov.uk
- Queries on orphan medicines and orphan designation orphan@mhra.gov.uk
- Queries on converting centrally authorised products to UK marketing authorisations: RIS.NA@mhra.gov.uk
- Queries on packaging and patient information leaflets: patient.information@mhra.gov.uk
Medicines for children
- For general enquiries about paediatric submissions including PIP and waiver applications, modification procedures, and compliance checks: ukpip@mhra.gov.uk
- Submitting a cover letter or final assessment report: paediatricstudies@mhra.gov.uk
- General enquiries on medicines for children: specialpopulationsunit@mhra.gov.uk
Pharmacovigilance
- For general enquiries about pharmacovigilance procedures: vigilanceservice@mhra.gov.uk
Regulatory and pharmacovigilance submissions
- Queries around UK QPPV, UK PSMF and the establishment of pharmacovigilance systems: gpvpinspectors@mhra.gov.uk
- Queries around submission of Type IA variations: variationqueries@mhra.gov.uk
Medical devices
- For general device queries: info@mhra.gov.uk
- For device registration queries : device.registrations@mhra.gov.uk
NIBSC
- Information about interim arrangements for some biological products: cpb@nibsc.org
- Queries on biological reference materials: standards@nibsc.org
News centre
Press enquiries (including out of hours): 020 3080 7651
Access Consortium
For more information please refer to our Access Consortium guidance.
For queries, or to submit an Expression of Interest form, please contact access-mhra@mhra.gov.uk.
Accounts receivable
Telephone: 020 3080 6533
Accounts payable
Suppliers:
- A to F – 0203 080 7166
- G to L – 0203 080 6720
- M to Z – 0203 080 7111
Clinical trials of medicines
If you are checking the status of a clinical trial submission, have a general clinical trial query or a technical query regarding an application you have submitted or plan to make:
Telephone (weekdays 8:30am to 4:30pm): 020 3080 6456
Defective medicines reporting centre
Email: dmrc@mhra.gov.uk
Report a defective medicine through the Yellow Card Scheme
DMRC (office hours) 020 3080 6574 (8:45am to 4:45pm Monday to Friday)
DMRC (out of hours) 07795 641 532 (urgent outside of normal working hours, at weekends or on public holidays)
Medical Devices
For enquiries relating to compliance issues for medical devices contact: Devices.compliance@mhra.gov.uk
Medicines enforcement
Enquiries about potential illegal dealings with medicines
Telephone (weekdays 9am to 5pm): 020 3080 6330
Email: thebureau@mhra.gov.uk
Report suspected falsified medicines via the Yellow Card Scheme
Telephone: 020 3080 6330 / 020 3080 6701
Email: fakemeds@mhra.gov.uk
Manufacturer and wholesale dealer licences (medicines)
Enquiries about applications for licences and registrations covering manufacturing, wholesaling, brokering and importing of medicines and active substances
Email: pcl@mhra.gov.uk
MHRA medicines portal
For enquiries about registering and submitting product licence applications using MHRA portal.
Telephone: 020 3080 7100
Regulatory information service (RIS)
RIS acts as the single main point of contact for marketing authorisation holders of medicines and their representatives.
Telephone (weekdays 9am to 5pm): 020 3080 7400
New licence applications : RIS.NA@mhra.gov.uk
Variations: variationqueries@mhra.gov.uk
PLPI (all application types): RIS.PLPI@mhra.gov.uk
Whistleblower referrals
Please contact the whistleblowing section if you are reporting on issues as an employee, ex-employee or third-party employee of the company or organisation in question.
Email: whistleblower@mhra.gov.uk
Telephone: 07778168204
All other enquiries about potential illegal dealings should go to Medicines Enforcement.
Distance Selling Logo
Enquiries about applications and registrations for Distance Selling Logo
Email: dsl@mhra.gov.uk
Data protection
For all data protection enquiries, contact: DataProtection@mhra.gov.uk
Last updated 14 February 2022 + show all updates
-
Added Data Protection contact details
-
Added information about COVID-19 and urgent regulatory flexibility enquiries over the Easter weekend.
-
Added information about MHRA services and using email or telephone to contact us during the coronavirus (COVID-19) response period.
-
Change of Accounts payable supplier contact phone numbers.
-
Added a section on contacts for EU exit no deal enquiries.
-
Added new contact details for Medical Devices.
-
Added contact details for submission enquiries.
-
Updated the contact information for the Clinical Trials helpline.
-
Updated contact details
-
Contact details for medicines enforcement updated.
-
First published.