Got a gripe? NHS staff to have their own online complaints box

Matt Hancock, the health secretary, wants suggestions from frontline staff
Matt Hancock, the health secretary, wants suggestions from frontline staff
JOEL GOODMAN/THE TIMES

NHS staff will be able to voice complaints and express frustrations about their jobs and bosses in an online service set up by the government to tackle poor morale in the health service.

Staff will be able to use the Talk Health and Care digital platform on their phones and tablets after it is introduced today by Matt Hancock, the health secretary. He wants to hear first-hand from those working on the front line of the NHS, who are the most qualified to advise on what needs to change.

“Millions of hard-working health and care staff turn up to work every day to meet any challenges tirelessly, with unending compassion,” he will say. “But they don’t just do this for money or other contract benefits.